MalMar has been a trusted partner to both the public and private sector organization that face complex issues around the clock. With our core capabilities centered around 365-24/7 customer service support, communication & information technology infrastructure detection, it has enabled us to raise the standards when it comes to security & resolutions to our clients most complex issues no matter the size. Our highly trained Helpdesk & SOC Certified employees being teamed with overly qualified Subject Matter Experts that analyze data and campaigns, ensures we utilize industry expertise as well as knowledge of current trending technologies to create the best solution for our clients. From managing a 365-24/7 Help Desk/Service Desk to detecting MalWare at 3am to noticing a crisis happening as soon as it hits the internet, we provide the strategic guidance & protection needed to help our clients progressively move forward with their mission.
With our deep understanding and research of our customers challenges and our high expertise in existing and future technologies, We insure to integrate the best components of our own company to rapidly deliver innovative, effective, and efficient solutions...
MalMar is currently part of the SBA 8(a) program
Operate Marketplace Service Desk for Issuers and Agent/brokers, to answer call or emails and either resolve the customers issue or pass it to one of the tier 2 or 3 service desks. Provided the customer with daily and monthly status reports. We create and monitor the ticketing system and serve as the first point of contact for customers seeking technical support.
Service Desk Operations -Our redundant capabilities at our off-site/remote Service Desks includes the ability to load balance call volumes to minimize customer hold times. Since MalMar have remote facilities that are active, we ‘adjust workloads without disruption to optimally configure service delivery and support. We performed remote troubleshooting; determine the best solution based on the issue and details provided by customers; directed unresolved issues to the next level of support personnel as required. Hours of Support - The Marketplace Service Desk operates 12 hours a day, 5 days a week, with distinct locations in Fargo, ND; Lanham, MD. We also had to on-ramp and off-ramp over 100 people for insurance surge periods.
MalMar provided FTE's to unpackage new computers, perform personalization of computers, insert hard drives if needed, support inventory management efforts as requested, package computers for shipment as needed, perform quality assurance of laptops, and other tasks as required. MalMar also provided Support for the existing NCUA IT Help Desk on-site at the Central Office Facility to support users by addressing problems and issues concerning Win 7 and Office 2010 and 2013. Additionally, personnel needed to be able to travel to locations as needed to support on-site laptop deployments to NCUA Regions.
Value added reseller for office products, information technology hardware & software over $800,000. MalMar also provided network cabling for desktop networks and security cameras in the Upper Marlboro Courthouse from the closet to the wall.
Value added reseller for office products, information technology hardware & software over $200,000. MalMar also provided network cabling for desktop networks in the Upper Marlboro Courthouse from the closet to the wall.
MalMar currently manages around $1mm in social media advertising campaign budget each month to strategically access highly specific audiences with outreach messages that are developed in house with those detailed audiences in mind. We utilize deep research resources around google analytics and facebook pixels to build comprehensive character profiles which ensure the messaging resonates and captures the attention of the required market segment effectively. We also monitor all campaigns for effectiveness and latest trends so we can stay ahead of the game for our clients as soon as information touches the internet.
541519 – Other Computer Related Services
541512 – Computer Systems Design Services
541513 – Computer Facilities Management Services
541690 - Other Scientific and Technical Consulting Services
541611 – Administrative Management and General Management Consulting Services
541618 – Other Management Consulting
541620 - Environmental Consulting Services
4800 Forest Pines Dr
Upper Marlboro, MD 20772
Tel: (301) 900-4354
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